How to bring the same B2C customer experience to B2B customers

How to bring the same B2C customer experience to B2B customers
B2C e-commerce businesses have set the customer experience bar high for B2B e-commerce business. They are struggling with cost-of-living increases, supply chain shortages, and current economic uncertainties but now the pressure is on them to deliver more Amazon-like experiences as... Read more

AI alone will not fix bad customer service

AI alone will not fix bad customer service
With AI becoming more mainstream, we’re at the stage now where organizations are actively starting to experiment and identify ways it could help them to improve customer engagement. Recent research carried out by Twilio has revealed that 79% of UK... Read more

American Express confirms customer details exposed — third-party data breach sees info leaked online

American Express confirms customer details exposed — third-party data breach sees info leaked online
Some American Express card users may have had their sensitive data exposed to hackers, the company has confirmed. In a breach notification letter sent to affected customers, the credit card giant claimed it wasn’t American Express infrastructure that was breached,... Read more

Intel Signs Microsoft as Foundry Customer to Make Custom Computing Chip

Intel Signs Microsoft as Foundry Customer; Says Firm on Track to Overtake Biggest Rival TSMC
Intel said on Wednesday that Microsoft plans to use its services to manufacture a custom computing chip and that the company expects to beat an internal deadline of 2025 to overtake its biggest rival, Taiwan Semiconductor Manufacturing Co, in advanced... Read more

Thousands of Verizon employees at risk following insider breach — but customer data should be safe

Emerging trends in data breaches and how to address them
Verizon has notified the Office of the Maine Attorney General of an incident with sensitive data belonging to its employees, but it doesn’t seem to be a full-blown data breach, or leak. As reported by BleepingComputer, the company shared a... Read more

CRM vs CMS: What are the key differences between a customer relationship management software and a client management system?

CRM vs CMS: What are the key differences between a customer relationship management software and a client management system?
The number of different acronyms out there for business software is mind-boggling but two of the most common are CRM and CMS. Although these two, which stand for customer relationship management and content management system respectively, are referred to in... Read more

Triangulate and collaborate to uplift customer experience

Triangulate and collaborate to uplift customer experience
In a digital world, no one supplier or service developer has complete control over the way their service is delivered to the customer’s device, yet each cares deeply about the path taken. The simplicity, cohesiveness and performance of the digital... Read more

One of the world’s biggest web hosting companies revealed that it eradicated nearly 500 million malware threats in 2023 – a staggering 250 instances per customer

One of the world's biggest web hosting companies revealed that it eradicated nearly 500 million malware threats in 2023 - a staggering 250 instances per customer
Top web hosting company Hostinger says that 2023 proved to be a particular bumper year for malware, as its Monarx powered scanner service successfully identified and cleaned close to 500 million threats through the year, which equates to 250 instances... Read more

Microsoft customer feedback tool hijacked to send phishing emails

Microsoft customer feedback tool hijacked to send phishing emails
Cybercriminals are trying to trick Microsoft Dynamics 365 Customer Voice users into handing over their login credentials with a new phishing campaign, experts have warned. An Avanan report revealed that threat actors would send a notification email through Dynamics 365... Read more

AWS warns customer cloud demand is slowing as Amazon results stutter

AWS warns customer cloud demand is slowing as Amazon results stutter
Amazon Web Services (AWS) has reported third-quarter revenue growth of 27.5%, its slowest year-over-year increase since the company began reporting its financials separately in 2014. The cloud giant’s revenue for the quarter was $20.5 billion, while AWS operating income was... Read more